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SleepSafe Beds, LLC manufactures
each bed, one by one, as it is ordered. We take pride in the quality
and workmanship of each and every bed we ship. We pay attention
to every little detail to ensure that the beds we ship are of
the highest quality and correctly matches your sales order. Each
bed is very carefully packed in our custom fitted boxes to reduce
the chance of any damage in shipping. With wood construction,
damage, such as scratches or dents, can occur easily if not properly
packaged and banded to our custom sized pallets. We can not resell
a used bed for any reason. Therefore, we can not accept any returns,
for any reason, including but not limited to, when an error has
been made by a dealer or consumer in ordering the wrong model,
color or size.
Please make sure you are ordering the correct
bed model and carefully review your sales order before signing
to ensure accuracy. If you have any questions or have any doubt
as to which bed to order, please call us toll free at (866) 852-2337;
our friendly and knowledgeable sales team will be more than happy
to fully explain all of the features, benefits and differences
in our product line to assist you in choosing the right bed to
fit your needs.
Once a bed has been ordered, manufactured &
shipped it can not be returned except for the following reasons:
1. In the case where a bed is delivered damaged:
a. We will quickly send new parts to replace
the damaged ones, or a complete new bed when there has been
a total loss due to damage in shipping from our facility to
yours. We are not responsible for damages created after you
have signed for and received your bed from our shipping company.
b. Please note damage on receiving slip &
call us immediately, before the delivery driver leaves, as we
may ask you to refuse the whole shipment, depending on the extent
of the damage.
2. In the case where SleepSafe® Beds ships a bed
that does not agree with the sales order confirmation. We have
fool proof methods in place and our shipping department takes
extreme care to ensure that this does not happen, but if it does:
a. We will quickly send out the correct bed
and make arrangements to have the incorrect bed shipped back
to us at our expense.
b. There is a packing slip on each bed, please
do not remove the bands that hold the boxes to the pallet until
you have matched the packing slip to your purchase order or
sales order and check carefully for damaged packages, including
rips and tears to boxes.
*In some instances, if you ordered the wrong bed
MODEL, there may be a “conversion kit” available.
In this case, you may order new parts necessary to convert one
bed model to another, but we can not accept a return on the parts
that are no longer used. (example: you ordered a basic model,
but realize you need a plus model, we will send you an electric
frame to replace the box spring or bunkie board and new side panels
to accommodate the new electric frame. You no longer need the
box spring or bunkie board or the old side panels.) It is more
costly and time consuming to correct a mistake in ordering after
a bed has been manufactured, so it is very important to spend
the time upfront to ensure accuracy of your order the first time.
THERE ARE NO EXCEPTIONS TO THIS RETURN
POLICY, PLEASE REVIEW YOUR ORDER CAREFULLY.
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